Terms and Conditions
All orders accepted and work undertaken by Urzanmyne is on the understanding that the client has read and agreed to these terms and conditions. It is therefore the clients responsibility to check these terms and conditions before purchasing.
Urzanmyne reserves the right to use any of your stationery to promote our products and services, however we will never share any of your personal information with third parties.
All designs are the property and copyright of Urzanmyne and may not be reproduced by yourself or any third parties without prior written consent. Any improper or illegal use of the stationery, artwork or designs will be pursued.
If the client should provide Urzanmyne with any text, images or illustrations of their own, the ownership of such materials will remain with the client or rightful trademark/copyright owner.
All proofs will be sent by email unless otherwise requested; hard copy proofs may incur a charge. Urzanmyne are perfectionists and take great care and time to ensure all information on your stationery is accurate, however it is the responsibility of the client to proof read and check the spelling, grammar and layout of the design before giving Urzanmyne instruction to print. We may ask you send us your stationery wording and then copy and paste it into our design, Urzanmyne will assume that that all information you have given us is correct. It is therefore the responsibility of the client to ensure the final design proof is correct before giving instruction to print. Urzanmyne does not take responsibility for any designs which are signed off and subsequently printed with typing or layout errors and will therefore not be liable for any resulting costs. Urzanmyne therefore strongly advises that you check your proofs thoroughly and perhaps ask someone else to cast their eyes over them aswell!
Please note that the colours that you see on your screen will vary from the printed results, we will endeavour to reach the closest match possible but should you be worried Urzanmyne recommend ordering a printed sample, at extra cost.
Design and proofing has been factored into the pricing of your stationery; in order to ensure customer satisfaction alterations to the design or wording can be made up to 3 times. This is what Urzanmyne deem a reasonable number of requests and must be requested within a reasonable time frame. Should you request more than 3 alteration proofs or major changes to a design, additional charges will apply. Likewise, if these requests are made over a long period of time, additional design charges will apply. Urzanmyne will not be responsible for any delay in your approval of your proofs and subsequent delay in the printing and shipment of your stationery. Alterations will be made as soon as possible, if during busy periods Urzanmyne may advise of time restrictions.
Quotes and Payment
For bespoke designs the client will receive an invoice for the agreed non-refundable design fee which must be paid before any design/sketching/graphic design work takes place. Once the client has agreed a final proof and instructed Urzanmyne to print, the remaining fee for the stationery will be invoiced to the client. Only once this payment has been made, will Urzanmyne proceed to print your order.
For existing designs, upon approval of the quote sent by Urzanmyne, a non-refundable 50% deposit of the bill will be required before any work commences. Once final proofs have been approved, we will ask for the second half of your balance before printing your stationery.
Urzanmyne accepts payment via bank transfer or cash only.
Bespoke Invites cannot be held responsible for any delay to printing and delivery as a result of late payment.
The process of sending proofs and making any suggested adjustments could take up to 4 weeks depending on the design changes suggested by the client, however this is just a guideline time frame and Urzanmyne is not liable for delays in this process if the client requests additional adjustments and proofs after this period. Once instructed to print, Urzanmyne will send to their printer that same day however, please note that on rare occasions, printing could take up to 4 weeks depending on how busy the printers are so it is vital you leave enough time before your event!
Cancellation of orders must be received by Urzanmyne in writing in the form of email. The client will then be invoiced for all work undertaken over and above the initial non-refundable deposit.
Refunds and Reprints
It is not possible for Urzanmyne to refund an order once it has been printed unless an order has been completed to an incorrect specification or deemed not to be of merchantable quality. In either of these cases, Urzanmyne may at their discretion offer a reprint free of charge. Any such reports must be made within 4 days of receiving your order, with any errors being clearly reported in writing.
Urzanmyne will either clearly describe or show alternative types of card stock as part of their consultation and invoicing process and therefore will not be held liable for any orders that the client claims to not be as they expected.
Loss or Damage
Once an order has been collected the responsibility lies with the client/person collecting. Urzanmyne will not be held responsible for any loss or damage once your order has been collected.
An additional cost of 2% interest per month will be charged for any invoice which is not paid for more than 21 days. Additional charges may also apply when the client expects work to be carried out that Urzanmyne deems to be over and above the agreed design fee. Urzanmyne will warn the client of these additional charges in writing before carrying out any additional works and/or invoicing additional fees.